Refund policy
Return, Refund & Cancellation Policy
At BookMiBook, we take utmost care in selecting, checking and packing our books to ensure they reach you in good condition. Please read our Return & Refund Policy carefully before placing an order.
1. New & Pre-Loved Books
We sell both new and pre-loved books through our website.
New books are unused and in new condition.
Pre-loved books are previously owned books. Their condition will be mentioned in the individual product description.
Customers are requested to carefully check the book description and condition before adding items to their cart and placing an order.
2. Eligibility for Returns
Returns or refund requests will be considered only in the following cases:
- The book is damaged during transit.
- An incorrect book or item has been delivered.
Important – Unboxing Video Requirement
To raise a return or damage claim:
- A continuous, unedited unboxing video is mandatory.
- The video must start with the sealed parcel and clearly show the opening of the package and all the books received.
- The video must not have any cuts, pauses or interruptions.
- The complete video must be shared with us through email or WhatsApp within 24 hours of delivery.
Claims without the required unboxing video or submitted after the specified period may not be eligible for consideration, subject to applicable consumer protection laws.
3. Return Process
Once your return request is reviewed and approved:
- The books must be securely packed and returned in the same condition in which they were received.
- Customers must courier the items to the return address shared by our team.
- Eligible return shipping charges will be reimbursed by BookMiBook upon submission of valid courier payment proof.
4. Replacements & Refunds
Once we receive the returned books, our team will inspect them to verify their condition and the reported issue.
Replacement: If the claim is approved and the same book is available in stock, we will arrange a replacement at no additional cost.
Refund: If the replacement book is unavailable, the eligible amount will be refunded through the original payment method.
Refunds will be initiated after the return is received and inspected and the claim is approved.
Please note that the time taken for the refund to reflect in your account may depend on your bank or payment provider.
5. Order Cancellation
Cancellation requests can be made before the order is dispatched. Please contact us as soon as possible.
Once an order has been dispatched, cancellation requests will not be accepted.
Approved cancellations before dispatch will be refunded through the original payment method, subject to applicable payment processing timelines.
6. Contact Us
For any return, replacement or refund-related queries, please contact us using the details below:
Email: bookmibook05@gmail.com
WhatsApp / Call: WhatsApp / +91 87925 22978
Please include your order number, details of the issue and supporting photographs or unboxing video when contacting us.
Thank you for shopping with BookMiBook and supporting our small business!
Team BookMiBook
Never Stop Reading! ❤️